In WM hotel, it provided a service that called ‘WM Service’. Hotel guess can simply push the special ‘WM Service’ button through guess room telephone to request for any service. The services include housekeeping, maintenance, concierge service and food & beverage.
Before arrival, the hotel’s concierge team connects guests to a dedicated Web Site that provides insider information about Malaysia, for example where locals eat, where guests can pick up local products and suggested activities. Guests can also send personal emails to the Concierge team to help tailor an itinerary ahead of the visit. Full access transportation is available through the Concierge, which includes transportation to and from the Kuala Lumpur International Airport.
WM hotel also provides free shuttle service to interesting places in Kuala Lumpur, which includes the nearest Light Rail Transit (LRT) station in Kelana Jaya, Sunway Lagoon Theme Park, KL Sentral Station and Petronas Twin Towels. Other services include babysitting/childcare service, limousine and taxi service, laundry and valet service and foreign currency exchange.
(use for study purpose)
